1. What is your refund policy?
At JOJOSSTORE, we want to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free refund policy. Please refer to our refund policy for more details.
2. How long does it take to process a refund?
We strive to process refunds as quickly as possible. Once we receive your returned item, it may take up to 5 business days for the refund to be processed. Please note that the refund will be issued to the original payment method used.
3. Can I exchange an item instead of getting a refund?
Unfortunately, we do not offer exchanges at this time. If you are not satisfied with your purchase, you may return the item for a refund and place a new order for the desired item.
4. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving the product. We will be happy to assist you with a replacement or refund.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated at checkout. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.